Refund policy

Return Requirements

We want you to be completely satisfied with your purchase. Most unused, unopened, non-custom, and non-special-order products may be returned within 10 calendar days of delivery for a refund or store credit, less original shipping costs and any applicable return fees.

To be eligible for a return, items must be unused, uninstalled, unopened, in their original packaging, and in resalable condition.

Non-Returnable Items

The following items are non-returnable and considered final sale:

  • Custom switch panels
  • Custom dash panels
  • Cut-to-size products
  • Built-to-order products
  • Special order items
  • Items marked as final sale
  • Custom storage boxes
  • Custom tackle boxes
  • Custom trays and tables
  • Installed, used, modified, scratched, damaged, or incomplete products
  • Electrical products that have been installed, wired, cut, altered, or modified

Return Process & RMA Procedure

To initiate a return, please contact Techno Express Services LLC to request a Return Merchandise Authorization (RMA) number before sending any item back.

Items must be returned within 14 days of RMA issuance. Customers are responsible for return shipping costs unless the return is due to a Techno Express Services LLC error or a confirmed defective product.

Items returned without an approved RMA may be refused or returned to the customer.

Approved returns may be subject to a restocking fee. Restocking fees do not apply when the return is due to a Techno Express Services LLC error or a confirmed defective product.

Original shipping charges are non-refundable.

Refunds are processed within 5–10 business days after the returned product is received and inspected. Approved refunds will be issued to the original payment method or as store credit, depending on the situation.

Cancellations

Cancellation requests must be reviewed and approved by Techno Express Services LLC.

Custom, built-to-order, cut-to-size, or special-order products cannot be cancelled once design, production, purchasing, fabrication, or processing has started.